Over the past decade, information provision on climate change has started to shift from an observation-based emphasis to predictive services that aim to facilitate decision-making. However, climate services are still framed mainly from the supply side, based on which information is available. A more user-oriented approach is necessary and should firstly include the broadening of ‘climate services’ to ‘climate adaptation services’, and cover not only climate variables but also socio-economic aspects and adaptation options. Secondly, providers will need to adopt the terminology of end-users and understand their regulatory and cultural conditions. In addition to a consistent research agenda to understand climate change science itself, a boundary group of researchers should focus on use-inspired climate services to put this knowledge to use.